Simplified Associate Instruments: Cisco’s First-Ever MSP Help for Distinctive Buyer Experiences

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At Cisco we’re creating extra enterprise worth by customizing Cisco instruments and providers for our companions.

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In a latest survey 82% of Cisco Associate Summit attendees stated they’re rising their managed providers follow and it’s their high precedence to fulfill buyer wants.

So it’s with nice pleasure that we’re saying Cisco Associate Superior Help to create a premium assist expertise particularly geared to the wants of Managed Companies Suppliers (MSPs).

With Cisco resolution and structure experience, and the additional advantage of guided entry to API integrations that construct on MSPs’ current providers, Cisco Associate Superior Help options sooner entry to consultants in Cisco’s TAC – a worldwide group that gives around-the-clock, award-winning technical assist providers on-line and over the telephone. Cisco Associate Superior Help permits MSPs to construct new providers for purchasers and provides entry to Cisco AI and automation to scale an outcome-based service mannequin that may result in a 50% discount in service request (SR) decision time with elevated CSAT.

“We’ve got been asking for a Cisco program that matches the particular wants of MSPs,” stated Toby Alcock, CTO, Logicalis Group. “Our prospects will profit from us having extra entry to APIs and Cisco’s world main TAC’s resolution architect experience.”

Cisco Associate Superior Help is really taking Cisco and its companions into the world of digital and serving to them change into “smart-bonded” with Cisco; taking assist challenge decision from analog processes comparable to e mail and phone calls to sharing a digital interface that makes use of automation and AI capabilities.

A lot of our largest companions are already smart-bonded, and plenty of are working with these digital processes. Unbelievable progress has been made within the Cisco associate ecosystem in using automation to get to resolutions sooner; going ahead, it’s about us all being able to go from reactive to predictive to proactive–and now even to prescriptive.

With this new service, companions can skip the TAC line and join instantly with a prioritized group of resolution architects who deal with probably the most advanced points. We’re enhancing companions’ entry to those certified consultants; paired with digital automation, this entry will get us to sooner resolutions — and even earlier than points occur.

Once we say sooner, we’re speaking about resolving instances in minutes that would usually take weeks.

Associate Superior Help for MSPs will even present guided API use instances that leverage telemetry and insights so companions can construct new providers for his or her prospects.

This groundbreaking assist supply will remodel the associate expertise and produce much more worth to our prospects!